FAQ
What people ask before they buy. If your question is not here, ask us — we would rather answer it than have you guess.
How do I get a price?
Open the service you want and answer what applies. The total is calculated on our side from the current rate card as you change it, so the figure you see is a real quote rather than a range. Nothing is charged at that point and you do not need an account to see it.
Is the price I see the price I pay?
Yes, with one exception we tell you about on the spot: some work cannot be priced until someone has looked at it. A repair where parts may be needed, equipment you would like us to supply, a platform you want us to recommend — those quotes are held for a person to confirm instead of being sent automatically, and the page says so before you submit it.
What tax is added?
Prices are quoted in Canadian dollars before tax. GST is added to every quote. PST is added as well when the work involves goods or your hardware — a repair or a device setup carries both, and work on software carries GST alone. Each tax appears as its own line, and anything billed monthly or yearly shows its own tax beside it.
Is work on my premises or my hardware insured?
Yes, and you can see what it costs rather than find it folded into labour: cover is charged as its own line on any quote where we come to you or take your hardware into our hands. Work done remotely carries none, because there is nothing of yours in our care.
Do I need an account?
Not to configure something and see the price. You need one to keep the estimate: signing in saves it to your account with its full breakdown, and that is where you accept it when you are ready.
Where do you work?
British Columbia. On-site quotes carry travel as its own line, by zone — Metro Vancouver, the Fraser Valley, or elsewhere in the province — so distance is visible rather than absorbed into the price.
Do you offer ongoing support rather than one-off work?
Yes. The support plans carry a set number of hours a month, a defined coverage window and a response commitment per priority, and managed device support is billed per device. The plans page lists what each one includes.