Terms of Service
Our terms and conditions
01Who these terms are between
To be drafted
- The legal entity, and whether these terms cover the website and portal only or also the delivery of services bought through it.
- How these terms interact with a signed services agreement or statement of work, and which prevails.
02What we do
We build software and websites, implement and support business systems, and supply, set up and repair hardware. Some of that is one-off work priced per job; some is a monthly plan. The catalogue on this site lists what can be configured and priced directly, and the prices it shows come from the same rate card we quote from internally.
03How a quote works
A price you see on this site is calculated on our servers from the current rate card, not in your browser and not from anything your browser sends. It is a real quote for the answers you gave rather than an estimated range.
Some configurations are not sent automatically. Where the work cannot be priced responsibly without a person looking at it — a repair whose parts are unknown until it is opened, equipment you would like us to supply, a platform you have asked us to recommend — the quote is held for review and the page tells you so before you submit it. You are not charged for a held quote and you are not committed to it.
A quote reflects the rate card at the moment it was priced. If you leave a quote open and come back later, the page reprices it, and you may see a different figure rather than one we are no longer willing to honour.
Accepting an estimate records your agreement to what it says. Scheduling, deposits and start dates are arranged with you separately.
To be drafted
- How long an issued estimate remains open for acceptance, and whether that should be stated on the estimate itself.
- What acceptance commits each side to, and what happens if we cannot deliver at the accepted price.
04Prices and tax
Prices are in Canadian dollars and are quoted before tax. GST is added to everything. PST is added as well where the work involves goods or your hardware — a repair or a device setup carries both; work on software carries GST alone. Each tax appears as its own line on your estimate, and anything billed monthly or yearly shows its own tax beside it.
A figure shown as "from" on a catalogue card is the cheapest configuration that service can actually produce, not a teaser: if nothing can be bought at that price, we do not print it.
To be drafted
- Confirm the tax treatment of each service line with our accountant, particularly device management and managed device support.
- Whether quoted prices are held for a period, and what notice a rate-card change requires.
05Payment
To be drafted
- Deposit, invoicing schedule and payment terms, including anything owed before work starts.
- Accepted payment methods, and interest or fees on late payment.
- How a monthly plan is billed, and what happens to a plan in arrears.
06Support plans
A support plan includes a set number of hours each month, a defined coverage window and a response commitment that varies by how urgent the problem is. The plans page states what each tier includes; those figures are the ones a plan is actually delivered against.
Hours included in a month are for that month.
To be drafted
- Confirm that unused hours do not carry forward, and say so explicitly — it is the most common dispute in an hours-based plan.
- The rate for work beyond the included hours, the notice period to change or end a plan, and what a response commitment means in practice when it is missed.
07Work on your premises and your hardware
Where we come to you, or take your equipment into our hands, the quote carries insurance cover as its own line so you can see what it costs rather than find it inside a labour rate. Work done remotely carries none, because nothing of yours is in our care.
To be drafted
- What that cover actually covers, its limits, and what remains your own insurer’s responsibility.
- Our position on data loss during hardware work, and what backup we require or perform first.
08What we need from you
Work of this kind depends on access: to premises, to systems, to the accounts and licences involved, and to someone who can answer a question. Where a job is delayed because access was not available, the delay is not one we can absorb silently, and we will tell you rather than let it appear as a surprise on an invoice.
To be drafted
- Whether licences and third-party subscriptions are the client’s responsibility or ours to procure, and who owns them.
- How a delay caused by unavailable access affects price and schedule.
09Who owns what we build
To be drafted
- Ownership of deliverables on payment, and any licence we retain to reusable components.
- Ownership of configurations, documentation and credentials we produce.
10Cancellation and termination
To be drafted
- Notice on each side, for one-off work in progress and for a monthly plan.
- What is owed for work already done, and the treatment of a deposit.
11Liability
To be drafted
- The limitation of liability and any cap, and the exclusions the law does not permit us to make.
- Our position on consequential loss, and on data loss specifically.
12Your account
An account exists so your estimates and their breakdowns stay somewhere you can read them. You are responsible for who you let into it. Staff access on our side requires two-factor verification.
To be drafted
- Suspension and closure of an account, and what happens to the estimates in it.
13Privacy
How we handle personal information is described in our privacy policy, which is also in draft.
14Governing law
To be drafted
- Governing law and the forum for a dispute — British Columbia is the expected answer, and it should be confirmed rather than assumed.
- Whether a dispute goes to mediation or arbitration before a court.
15Changes to these terms
This draft will be replaced by the reviewed version, with the date it takes effect shown here. A change will not be applied to work already quoted or under way without telling you.