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Support plans

Support retainers with a response-time commitment, not just a bucket of hours. Prices in CAD, GST only — no PST applies to software services in BC.

Support plans

Predictable support, priced by the hour you actually use.

Every plan includes a response-time commitment and a coverage window, not just a bucket of hours. Work beyond the included hours is billed at the plan rate. Support is a service to software, so these carry GST and no PST.

  • Bronze

    CA$1,500/month

    • 10 hours included each month
    • Mon–Fri, 9am–5pm Pacific
    • 60 minute response on urgent issues
    Configure

  • Silver

    CA$3,500/month

    • 25 hours included each month
    • Mon–Fri, 7am–7pm Pacific
    • 30 minute response on urgent issues
    Configure

  • Gold

    CA$6,500/month

    • 50 hours included each month
    • 24/7/365
    • 15 minute response on urgent issues
    Configure

  • Managed device support

    Per device

    FromCA$30per device / month

    Per-device monitoring, patching and helpdesk, billed monthly.

    Configure

Everything else is configured

The rest of what we do is priced from what the work actually involves — devices, sites, users, how soon you need it — so you configure it and see the figure before anyone talks to you. The same rate card the plans above come from.