Support
Support retainer
A block of support hours each month, with a named response time per priority and a defined coverage window. Work beyond the included hours is billed at the plan rate. Not on-site by default — add visits if you want them.
What's included
- 10, 25 or 50 hours a month
- A response-time commitment per priority
- A defined coverage window
- Optional after-hours cover
- Optional named engineer and quarterly IT review
- Security awareness training, per user
Good for
- Small business
- Agencies
- Non-profits
How it works
- Configure the work below. The price updates as you go, calculated on our side from the current rate card.
- Get your estimate. Most come back immediately; anything large, or work on your premises, is checked by a person first.
- Accept it when you are ready. Nothing is charged at this point, and the estimate stays in your account.
Estimated total—